Omni Hotels & Resorts has reached an agreement with Canary Technologies to implement a new digital guest management system across its entire portfolio. The partnership, announced in San Francisco, will see Canary’s Guest Experience Platform deployed at more than 50 locations throughout the United States. The move is intended to modernise how the hospitality brand interacts with its guests during their stay.

By integrating this technology, Omni aims to provide a more personalised experience while reducing the burden of routine administrative duties on its employees. The system includes features such as AI Guest Messaging and a Digital Compendium, which serve as a mobile hub for hotel information and services.

“Omni Hotels & Resorts is focused on delivering thoughtful, memorable experiences at scale,” said DJ Singh, VP of Global Sales at Canary Technologies. “With Canary’s AI Guest Messaging and Digital Compendium, Omni will engage guests in real time, reduce friction and ensure guests can always get the answers they need while freeing teams to focus on in-person service.”

The AI messaging component allows guests to communicate with hotel staff instantly using SMS, WhatsApp and other digital channels. To accommodate international travellers, the software provides translation services for more than 100 languages. Additionally, the Digital Compendium offers a centralised way for visitors to find details on amenities and local attractions without needing to contact the front desk.

Gustaaf Schrils, CIO at Omni Hotels & Resorts, noted that the goal is to provide service that feels both personal and seamless. “Canary helps us extend that commitment by making information more accessible and communication more responsive, while giving staff more time to make meaningful connections,” he said.

Canary Technologies is currently utilised by approximately 20,000 hotels globally. Its platform is designed to digitise various points of the guest journey, from initial booking through to the final checkout process. For Omni, the rollout represents a significant step in updating its infrastructure to support a higher volume of digital interactions.