Pan Pacific London has adopted Shiji’s Infrasys POS system across its dining and hospitality outlets, marking the luxury property’s latest step in enhancing guest experience through technology. The deployment covers eight outlets, 11 workstations and 19 tablets, providing the hotel with a flexible, cloud-based platform to streamline operations and service delivery.

The project represents Pan Pacific Hotels Group’s wider strategy to unify its point-of-sale (POS) technology across its international portfolio. While Infrasys POS is already operational in 24 properties across Asia and Africa, the London rollout is the group’s first implementation in Europe. It now supports a range of venues within the flagship UK property, including Straits Kitchen & Bar, Ginger Lily Bar & Lounge, and in-room dining.

“Pan Pacific London is a property where guest expectations, service quality, and operational complexity are all exceptionally high,” said Jose Angel Alvarez Guixeras, Director of Sales POS at Shiji. “Infrasys POS delivers the flexibility, speed, and integrated reporting they need, while also providing a scalable platform that the entire Pan Pacific Hotels Group can build upon.”

The decision to transition to Infrasys POS was driven by the need for a cloud-based, group-wide solution capable of handling diverse service models, high transaction volumes, and robust reporting demands. The system enables Pan Pacific London to manage everything from fine dining to in-room service on a single platform, with the option to add further Shiji modules in the future.

“Shiji’s support ensured the implementation went as smooth as possible,” said Jinny Chong, Vice President, Finance at Pan Pacific Hotels Group. “We needed a solution that could handle the size and variety of our London operations, deliver comprehensive reporting, and align with our global technology strategy.”

The installation highlights Shiji’s ability to deliver enterprise-grade technology for large-scale hospitality operations on tight timelines. With Infrasys POS now live, Pan Pacific London gains real-time data insights, streamlined workflows, and a scalable platform designed to evolve alongside changing guest expectations.

About Shiji

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.  

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.  

With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself.That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. 

About Pan Pacific Hotels Group

Pan Pacific Hotels Group is a global hospitality company that owns and/or manages more than 50 hotels, resorts and serviced suites across three brands – “Pan Pacific”, PARKROYAL COLLECTION, and PARKROYAL – encompassing more than 30 cities across Asia Pacific, North America and Europe. Headquartered in Singapore, it is a member of Singapore-listed UOL Group Limited. Pan Pacific Hotels and Resorts delivers sincere and graceful service to every guest with a passion for excellence. PARKROYAL COLLECTION Hotels and Resorts is driven by our passion for life and sustainability. PARKROYAL Hotels and Resorts is distinguished by its passion for people and places, immersing every guest in local and authentic cultures.